FAQ
Find answers to our most frequently asked questions.
PRODUCTS & SAFETY
Are your products safe for sensitive skin and intimate areas?
Yes. Our products are carefully formulated with gentle, skin-loving ingredients that are suitable for sensitive skin, including the intimate area. We avoid harsh chemicals, synthetic fragrances, and known irritants to prioritize comfort and safety.
Do you use natural or organic ingredients?
We use a combination of natural and science-backed ingredients, including botanical extracts, essential oils, vitamins, and skin-repairing compounds. Each formula is designed to be both effective and gentle.
Can I use your products during my menstrual cycle or pregnancy?
Many of our products are safe for use during menstruation or pregnancy. However, we always recommend consulting with your healthcare provider, especially when using products in intimate areas during pregnancy.
Do your products help with dark spots, cellulite, or ingrown hairs?
Yes. Our collections are designed to target specific concerns such as hyperpigmentation, body fat & cellulite, post-shave irritation, and more. Each product listing outlines the intended benefits and usage instructions.
Do you test on animals?
No. We are committed to cruelty-free practices and never test on animals.
ORDERS & SHIPPING
Where do you ship from?
We ship from our trusted fulfillment partners located in various regions to ensure fast and reliable delivery.
How long does shipping take?
Processing time is typically 1–3 business days. Shipping times vary by location, but most orders arrive within 7–14 business days. You'll receive a tracking link once your order has been dispatched.
Do you offer international shipping?
Yes, we ship worldwide. Shipping times and fees may vary depending on the destination.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with your tracking number and a link to track your package in real-time.
RETURNS & REFUNDS
What is your return policy?
Due to the intimate nature of our products, we do not accept returns once the packaging has been opened. If your item arrives damaged or there is an issue with your order, please contact us within 7 days of delivery for assistance.
What if my product is damaged or incorrect?
Please email us with your order number and a photo of the issue. We’ll make it right as quickly as possible.
Can I change or cancel my order?
We process orders quickly to ensure fast delivery. If you need to make a change, please reach out to us within 6 hours of placing your order. After that, we can’t guarantee modifications.