Refund policy

BrillaNavidad — 30-Day Money-Back Guarantee / Garantía de devolución de 30 días

This section applies specifically to BrillaNavidad orders and takes precedence over the unused-item requirement and any conflicting return-window wording below. You may try BrillaNavidad at home. If you are not satisfied, contact us through our contact page within 30 days after delivery, with your order number, to request return instructions. Return the complete product and included components in protective packaging. Normal use to try the product is accepted; damage caused by misuse is excluded. After we receive and inspect the return, we will refund the amount paid for the returned product to the original payment method. No restocking fee applies. Original shipping and handling charges are not refundable, and the customer pays return shipping unless the return is due to a defect or our error. For bundles, returned units are refunded at the per-unit price actually paid within the bundle. Payment-provider processing times may apply.

Esta sección se aplica exclusivamente a los pedidos de BrillaNavidad y prevalece sobre el requisito de producto sin usar y cualquier plazo contradictorio indicado a continuación. Puedes probar BrillaNavidad en casa. Si no estás satisfecho, contáctanos dentro de los 30 días siguientes a la entrega, con tu número de pedido, para solicitar las instrucciones de devolución. Devuelve el producto completo con sus componentes y protegido para el transporte. Se permite el uso normal para probarlo; se excluyen los daños por mal uso. Tras recibir y revisar la devolución, reembolsaremos el importe pagado por el producto devuelto al método de pago original. No se cobra reposición. Los portes iniciales no se reembolsan y el envío de devolución corre por tu cuenta, salvo defecto o error nuestro. En packs, las unidades devueltas se reembolsan al precio por unidad realmente pagado dentro del pack. Pueden aplicarse los plazos de procesamiento del proveedor de pagos.

We want to ensure that you have a satisfactory shopping experience, and we understand that returns may sometimes be necessary. Please find below our return policy for your reference:

1. Return Period: We offer a 30-day return window from the date of delivery. If 30 days have elapsed since your purchase, we regret to inform you that we cannot offer a refund or exchange.

2. Eligibility Criteria: To be eligible for a return, the item must meet the following criteria:

   a. Unused and Undamaged: The item should be in unused and undamaged condition. It should not show any signs of wear, tear, or alteration.

   b. Original Packaging: The item must be returned in its original packaging or similar protective packaging to prevent damage during transit.

   c. Specific Product Eligibility: Certain products may have specific eligibility requirements due to their nature, such as hygiene products, perishable goods, or personalized items. For more information regarding the eligibility of specific products, please contact our customer support.

3. Return Process: If you wish to initiaate a return, kindly follow these steps:

   a. Contact Customer Support: Within the 30-day return period, reach out to our customer support team via email or phone. Provide your order details and the reason for the return. Our support team will guide you through the process.

   b. Approval and Instructions: Once your return request is approved, you will receive a Return Merchandise Authorization (RMA) number and detailed instructions on how to proceed with the return.

   c. Secure Packaging: Pack the item securely in its original packaging or similar protective packaging to ensure it remains undamaged during transit. Please make sure to include the RMA number on the package.

   d. Shipping: You are responsible for the return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping method to ensure the item's safe return.

4. Inspection and Refund Process: Upon receiving the returned item, our team will inspect it to ensure it meets the eligibility criteria. If approved, we will initiate the refund process. Here are some important points to note:

   a. Refund Method: The refund will be processed using the original payment method used for the purchase.

   b. Refund Coverage: The refund will cover the cost of the returned item(s) but will exclude any shipping or handling charges.

   c. Processing Time: Depending on your payment provider, it may take some time for the refund to reflect in your account.

5. Exchanges: If you wish to exchange an item, please follow the return process as outlined above and then place a new order for the desired item. This will ensure a faster turnaround time for receiving the product you want.

6. Non-Returnable Items: Certain items are non-returnable, including but not limited to gift cards, downloadable software, and items marked as final sale or clearance. Please review the product description or contact our customer support for more information on non-returnable items.

7. Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer support immediately. We will assist you in resolving the issue by providing a replacement, a refund, or any other necessary solution.

We strive to provide excellent customer service and will do our best to accommodate your return requests within the specified guidelines. If you have any further questions or concerns about our return policy, please don't hesitate to contact our customer support team.